Privacy Policy

Surginst Lda., registered trademark Blue Surgical Instruments (“Blue”), Blue are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, used and protected by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.blueveterinary.com you are accepting and consenting to the practices described in this policy.

Blue is committed to ensuring that your privacy is protected and that it complies with our obligations under the EU General Data Protection Regulation (GDPR) which regulates the processing of information relating to you and gives you various rights in relation to your personal data.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy and the EU General Data Protection Regulation (GDPR). By submitting your information to Blue you consent to the use of your information as set out in this policy. We regularly review and, if appropriate, update this Privacy Policy from time to time. We will update the version number and date of this document each time it is changed. You should check this page regularly to ensure that you are happy with any changes.

What we collect

From the various registration forms on the site we may collect the following information:

•  Name
•  Contact information including email address, address, telephone number
•  Other information relevant to surveys, special offers, and customer support
•  Payment details, including tax number and bank account number
•  Opt-in / opt-out for marketing materials
•  Opt-in / opt-out for other mailings

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

•  Internal record keeping.
•  We may use the information to improve our products and services.
•  We may periodically send you promotional emails about new products, special offers or information which we consider you may find interesting, using the email address you have provided.
•  Customer or supplier administration
•  Supply and delivery of the services or products ordered by you
•  Administrating payment of invoices and collection of debts
•  Compliance with Data Protection legislation and/or any applicable laws and regulations
•  Protect against and prevent fraud and unauthorized transactions
•  Anonymizing personal information
•  Register and follow-up any opt-in or opt-out that you have indicated to us, in order to ensure that Mailings are customized and to ensure that you no longer receive Mailings you have opted-out of
•  Comply with regulation
•  Use personal data in an anonymous and aggregate way for survey analysis research purposes
•  Any other purposes of processing of your personal data agreed upon with you
•  In order for us to best provide our services to you, it is essential that we are able to collect and use the information as described in this Privacy Policy. This means that data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collection your personal information or we need this information to comply with legal and regulatory obligations. In case we don’t have a legitimate interest, or we don’t need your information to fulfil the relationship we have with you, we will ask your explicit consent. Provided that you have consented, we may periodically send promotional emails about Blue new products, special offers or other information which we think you may find interesting or relevant, using the contact details which you have provided.
•  From time to time, we may also use your information to contact you for market research purposes in case you have consented so. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.

The legal grounds for processing your personal data are your legitimate interests and Blue, compliance with legal and regulatory obligations, performance of a contract or, in some limited cases, your explicit consent.

When we process your personal data on the basis of explicit consent, we note that you have the right to withdraw that consent at any time. You may do so by accessing your secure area of the Blue website.

Disclosures of your information:

In the context of the purposes as listed above, we may share your personal data with third parties, such as banks and IT service providers or transfer the data in an anonymous way to third parties for statistic or research purposes.

By registering and subscribing on our services provided in conjunction with or on behalf of a third party we will process and share your information with the other party involved in order to provide the services you are contracting. Any third party involved shall be mentioned on the service presented. They may contact you directly and process your information in line with their own terms and conditions, privacy policy and other policies.

For How Long do We Keep It

Your personal data will not be stored for longer than is necessary in relation to the purposes for which we process them.

Only where we are legally obliged to, or where this is necessary for defending our interests in the context of judicial proceedings, we will store the personal data for longer periods.

All other personal data will be kept for a period of 10 years after the end of the contract or services delivered to you.

Regarding Marketing Communications, we will store your personal information until the moment you have informed us that you no longer wish to receive our Mailings and marketing contacts.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Authentication

You are responsible for ensuring that any passwords for your account remain secure. You should not disclose your username and password to other people. If you forget your password, please contact us at dataprotection@blueveterinary.com

Making changes to your information

When your details become outdated or you wish to update your marketing preference settings, please update them in the secure area of the Blue website, www.blueveterinary.com.

Cookies

Blue uses technology such as cookies to collect information and store your preferences online. This may include a simple popup, or a link to the various services we provide. The customer has the power to turn off their cookies, in the options of your browser, however this may limit the way you interact with our website.

Links to other websites

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law or contract to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, but only if you tell us that you wish this to happen.

Your Rights

You may request details of personal information which we hold about you under EU General Data Protection Regulation (“GDPR”). If you would like a copy of the information which we hold about you please send an email to dataprotection@blueveterinary.com.

If you believe that any information we are holding on you is incorrect or incomplete, please go into your secure area at www.blueveterinary.com and edit or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Changes to our privacy policy

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website and, where appropriate, notified to you by e-mail. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

dataprotection@blueveterinary.com

Cookie Policy: Information about our use of cookies

When you use our website to browse our products and services and view the information we make available, various cookies may be used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

•  Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or use a shopping cart.
•  Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
•  Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
•  Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

For those cookies that are useful but not strictly necessary to navigate our website we will always ask for your consent before placing them.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

How to manage your Cookies

There are various ways that you can control and manage your cookies.

Please remember that any settings you change will not just affect our website. These changes will apply to all websites that you visit (unless you choose to block cookies from individual sites).

The settings you change will also only apply to the device on which you change them and will not apply across all your devices. If you want to opt out of cookies on all your devices, you will need to separately change the settings on each of your devices in turn.

Most browsers will allow you to:

• See what cookies you have and delete them on an individual basis.

• Block third party cookies.

• Block all cookies from being set.

• Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete all cookies.

Be aware, that you block cookies completely, you may not be able to access all or parts of our site and many other websites will not work properly and some functionality on websites will not work at all.

To learn more about how to manage your cookies, please refer to the Help pages for each of the major browsers below.

Google Chrome - http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Internet Explorer - http://support.microsoft.com/kb/

Firefox - http://support.mozilla.org/en-US/kb/Cookies

Safari - https://support.apple.com/kb/PH21411?locale=en_GB

Safari iOS - https://support.apple.com/en-us/HT201265

Android - http://support.google.com/chrome/answer/2392971?hl=en-GB

Cookies and Personal Data

a)Cookies don't collect things like your name or email address, they do collect a unique user identifier code. This is a random sequence of numbers and letters which we can use to link information collected by the cookies back to you without the cookies collecting your name or email address.

b)This enables us to identify your device so that we can improve your experience and make sure your settings are remembered correctly. This allows us to use the information collected by the cookies to understand more about your use of our website, and in time, help us make our website more relevant to you and other visitors.

Any personal data that we may collect when you visit our website is covered by our Privacy Policy.

Updates to this Cookie Policy

We regularly review and, if appropriate, update this cookie policy from time to time, and as our services and use of personal data evolves.

If we want to make use of cookies in a way not identified here, we update the Cookie Policy and Privacy Policy to reflect that.