Terms and Conditions

Surginst Lda – Terms and Conditions

This website is operated by Surginst Lda. a company registered in Portugal with VAT number 513867201 and with offices at Rua António da Costa Pereira 33, 4465-283 São Mamede de Infesta, Portugal, registered trademark Blue Surgical Instruments (“Blue”). Throughout the site, the terms “we”, “us” and “our” refer to Blue. Blue offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

We agree to provide services to you on the following Terms and Conditions and Policies mentioned. These constitute a contract between us and you and must be read together with any other documents explicitly agreed to be part of this contract. Any other terms and conditions contained in any other document are excluded unless their inclusion is expressly agreed in writing by us.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Orders

To place an order with Blue Surgical Instruments please visit our website www.blueveterinary.com Here you can create an account and register all your details which will appear on your invoice. Please ensure that your company data and VAT number are correct.

When you select products to purchase on the website these will be added to your shopping cart. You can edit the number of units you wish to purchase in the cart. At this stage you can then either proceed to checkout or continue shopping for further products.

To process your order click on the ‘Checkout’ button. Billing and delivery address can be added here if not previously completed at registration.

After selecting the delivery options and reading and agreeing to our terms and conditions you will be asked to select the payment method.

A brief summary of your order will be displayed prior to finalising the order so that you can check that the products, quantities and prices are correct.

You will receive one email confirming your order and one confirming your payment. Your order will be processed upon payment confirmation.

Prices

Prices shown are in Euros (Sterling in UK) and are ex VAT. Shipping costs are payable except for orders which exceed 350€ (£200 in UK) where shipment is free Shipping costs may vary depending on the item and this will be indicated at the time of purchase.

Blue Surgical Instruments reserve the right to modify the prices of their products at any time without notice.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Availability

In the event that a product is out of stock Blue Surgical Instruments will contact you and cancel the order relating to the product or arrange to advise you when the product will be available.

Returns

To make a return please contact Blue Surgical Instruments via website, email or telephone giving your reasons for dissatisfaction and return the item within 15 days of purchase.

Returned items must be received in the same condition as they were at time of despatch.

Warranty

Blue Surgical Instruments products are covered by a life time warranty against manufacturing defects. This warranty covers any lack of conformity. The purchase invoice is always required without which these conditions cannot necessarily be met.

The warranty excludes items which have been damaged by attempted repair by a third party.

The warranty may not apply or only be partially applied in cases where damage has been caused through improper use.

Whenever repair or replacement of the product is not possible the amount paid for the product will be refunded or an alternative agreed solution met.

Products or Services

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We may correct any typographical or other errors or omissions in any brochure, promotional literature, quotation or other document relating to the provision of the products without any liability to you.

Our obligations

We agree that we will:

• Provide the service with reasonable skill and care.
• Keep confidential any confidential information you provide to us.
• Provide adequate security in accordance with applicable data protection legislation, including in particular the EU General Data Protection Regulation (“GDPR”) and its national implementing legislation the EU General Data Protection Regulation (“GDPR”), any other relevant national legislation regarding data protection Data Protection Act 1998 for any data that you provide to us.
• Act only in accordance with your instructions in relation to any data that you provide to us, and keep a secure record of your data for at least 7 years.
• Follow our Cookie Policy and Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Your obligations

You agree that you will cooperate fully with us in relation to the provision of the service and ensure that any employees do likewise.

By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Privacy Policy

We are committed to protecting your privacy having implemented a Privacy Policy that works in conjunction with the present Terms and Conditions.

We require, in order to provide the service you are registering for, the following information:

• Name
• Contact information including email address, address, telephone number
• Other information relevant to surveys , special offers, and customer support
• Payment details, including tax number and bank account number
• Opt-in / opt-out for marketing materials
• Opt-in / opt-out for other mailings

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send you promotional emails about new products, special offers or information which we consider you may find interesting, using the email address you have provided.
• Customer or supplier administration
• Supply and delivery of the services or products ordered by you
• Administrating payment of invoices and collection of debts
• Compliance with Data Protection legislation and/or any applicable laws and regulations
• Protect against and prevent fraud and unauthorised transactions
• Anonymising personal information
• Register and follow-up any opt-in or opt-out that you have indicated to us, in order to ensure that Mailings are customized and to ensure that you no longer receive Mailings you have opted-out of
• Comply with regulation
• Use personal data in an anonymous and aggregate way for survey analysis research purposes
• Any other purposes of processing of your personal data agreed upon with you
• In order for us to best provide our services to you, it is essential that we are able to collect and use the information as described in this Privacy Policy. This means that data collection is largely necessary for fulfilling the relationship we have with you, and where that is not the case, we have a legitimate interest in collection your personal information or we need this information to comply with legal and regulatory obligations. In case we don’t have a legitimate interest, or we don’t need your information to fulfil the relationship we have with you, we will ask your explicit consent.

Disclosures of your information:

In the context of the purposes as listed above, we may share your personal data with third parties, such as banks and IT service providers or transfer the data in an anonymous way to third parties for statistic or research purposes.

By registering and subscribing on our services provided in conjunction with or on behalf of a third party we will process and share your information with the other party involved in order to provide the services you are contracting. Any third party involved shall be mentioned on the service presented. They may contact you directly and process your information in line with their own terms and conditions, privacy policy and other policies.

Third-party Links

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

Force majeure

We are not liable for any breach of contract between ourselves and you caused by matters beyond our reasonable control, including, but not limited to industrial or transport related disputes, weather of exceptional or unusual severity, acts of local or central government or other authorities, war, flood, fire or interruption of electricity supply.

Contact Information

You can contact us about this Terms and Conditions by our email info@blueveterinary.com

Consumer Conflict Resolution

Non-adherent company

In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body:

Centro de Informação de Consumo e Arbitragem do Porto

Rua Damião de Góis, 31 - Loja 6

4050-225 Porto

Portugal

Phone: +351 225 508 349/ +351 225 029 791/ Fax: +351 225 026 109

E-mail: cciap@mail.telepac.pt

www.cicap.pt

More information at: www.consumidor.pt